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Lepu Seal - A Professional China Mechanical Seal Manufacturer providing Cartridge Seal, Grundfos Mechanical Seal And We offer free sample!

mark@lepuseal.com+86 18903009893

Faq
1
Does LEPU SEAL provide overseas installation, repair, and technical support services?

Yes. LEPU SEAL  provides professional technical support for customers worldwide, including remote assistance and, when required, overseas service for specific projects. For large equipment applications such as dry gas seals and cartridge mechanical seals, LEPU SEAL  can arrange experienced engineers to provide installation guidance, commissioning support, and troubleshooting services.

For standard mechanical seals and replacement products, our technical team provides remote assistance to help customers with product selection, installation instructions, and operating condition analysis. This helps customers achieve reliable sealing performance and reduce equipment downtime.

With extensive experience serving international customers, LEPU SEAL  understands the challenges of cross-border technical communication and provides practical solutions based on each application.

Whether you require a replacement mechanical seal, customized sealing product, or technical support for an existing system, LEPU SEAL  is committed to providing long-term cooperation and professional service.

2
Can LEPU SEAL produce professional dry gas seals for compressors?

Yes. LEPU SEAL  specializes in the design and manufacturing of dry gas seals for compressors and provides customized solutions for demanding industrial applications. Since 1998, the company has accumulated extensive experience in dry gas seal development, production, testing, and technical support.

LEPU SEAL  can manufacture dry gas seals according to customer drawings, existing seal models, or specific operating requirements. Our solutions cover replacement dry gas seals for various compressor applications, as well as repair and maintenance services for used sealing systems.

Compared with traditional replacement channels, LEPU SEAL helps customers reduce maintenance costs while providing professional engineering support. Our dry gas seal solutions are designed according to key operating parameters, including pressure, speed, temperature, and gas conditions, to ensure reliable sealing performance.

In addition to dry gas seals, LEPU SEAL  also provides mechanical seals, cartridge seals, pump sealing components, and customized sealing solutions for a wide range of industrial equipment.

3
Which markets do you serve for mechanical seals, and how can I contact you for a fast quotation?

LEPU SEAL  supplies mechanical seal solutions to customers worldwide and has extensive experience in international export and industrial applications. Our products are widely used in industries including water treatment, chemical processing, food and beverage, oil and gas, power generation, marine equipment, and industrial pump systems.

As a professional mechanical seal manufacturer since 1998, LEPU SEAL  provides various sealing products, including pump mechanical seals, cartridge seals, dry gas seals, replacement seals, and customized sealing components. We also support international customers with export documentation, including commercial invoices, packing lists, certificates of origin, and shipment coordination.

To request a quotation, customers can email us at mark@lepuseal.com with your drawings, models, or pump specifications, working conditions, or application requirements. You will receive a professional reply within 24 hours. We’re looking forward to building a long-term, reliable sealing partnership with you.

4
How do you pack the mechanical seals to ensure they arrive safely?

LEPU SEAL  uses professional protective packaging methods to ensure that mechanical seals arrive safely during international transportation. Since sealing faces are precision components that require high surface accuracy, each mechanical seal is individually protected to prevent scratches, impact damage, and contamination.

Before shipment, products are carefully inspected and packed with suitable protective materials. Depending on order quantity and transportation requirements, LEPU SEAL  uses export cartons, wooden cases, and customized packaging solutions to provide additional protection during long-distance shipping.

Each package is clearly labeled, and detailed packing lists are provided to help customers efficiently check and manage received goods. For customized projects or sensitive sealing components such as cartridge mechanical seals and dry gas seals, additional protection measures can be arranged according to customer requirements.

Through careful packaging and professional export experience, LEPU SEAL  helps ensure that every mechanical seal arrives in good condition and is ready for installation.

5
What payment methods and trade terms does LEPU SEAL accept?

LEPU SEAL  supports flexible payment methods and international trade terms to meet the requirements of customers from different markets. The standard payment method is T/T (Telegraphic Transfer), with payment arrangements depending on order value, product type, and cooperation history.

For standard orders, small orders are usually handled with full payment in advance, while larger projects or long-term cooperation customers can discuss more flexible payment arrangements based on mutual agreement.

Regarding international trade terms, LEPU SEAL  can provide solutions including FOB, CIF, DDP, and international express delivery through DHL, FedEx, or UPS. The most suitable trade term depends on factors such as destination country, transportation method, customs requirements, and the level of logistics support required by the customer.

6
What is the typical delivery lead time for mechanical seals?

LEPU SEAL  provides flexible delivery solutions according to product type, order quantity, and customization requirements. For standard mechanical seals and commonly used replacement models, delivery can usually be arranged within 15–20 days, while available stock items can be shipped faster, generally within 3–7 days depending on quantity and destination.

For customized mechanical seals produced according to customer drawings or special specifications, the lead time is typically around 30–40 days, depending on product complexity, material availability, and production requirements. For advanced products such as dry gas seals for compressors, additional manufacturing and testing processes may require a longer delivery period.

LEPU SEAL  maintains stable production capabilities and efficient manufacturing processes to support both regular orders and urgent project requirements. Fast-moving models, including commonly used replacement seal series, are also prepared for quicker response.

7
What is the MOQ for your mechanical seals?

LEPU SEAL  offers flexible MOQ solutions for different types of mechanical seals to support both regular purchasing and customized projects. For standard models and commonly used replacement seals, we can provide relatively low MOQ options, and some fast-moving products are available from stock for quick delivery.

Our available standard and replacement products include pump mechanical seals, cartridge seals, and replacement models compatible with commonly used international pump systems, such as Burgmann equivalent seals, John Crane replacement series, Flygt pump seals, Grundfos pump seals, and other widely used models.

For customized mechanical seals manufactured according to customer drawings or special technical requirements, the MOQ will depend on factors such as product structure, material selection, tooling requirements, and production complexity.Please send your seal model, drawing, or project requirements to LEPU SEAL , and our team will confirm the suitable MOQ and pricing options for your application.

8
What forms of quotation can LEPU SEAL provide? How are trade terms and different material configurations quoted?

LEPUSEAL provides flexible and transparent quotation solutions based on customers’ specific requirements, helping customers select the most suitable sealing solution in terms of performance, cost, and delivery arrangements. Our quotation can be provided from three main aspects:

By Material Configuration: Since different seal face and elastomer materials directly affect sealing performance and cost, LEPUSEAL can quote different material combinations separately. Available options include carbon graphite, silicon carbide, tungsten carbide, ceramic, EPDM, FKM, FFKM, and other materials. This allows customers to compare different configurations and choose the best balance between performance requirements and budget.

By Trade Terms: LEPUSEAL supports various international trade terms, including EXW, FOB, CIF, DDP, and express delivery options such as DHL/FedEx/UPS. Each quotation clearly specifies related costs and responsibilities, helping customers understand the complete purchasing arrangement.

By Quantity: For larger order quantities, LEPUSEAL can provide tiered pricing solutions based on order volume. Each quotation also includes important details such as lead time, packing information, payment terms, and quotation validity period.

Provide your seal model, material requirements, quantity, and preferred trade terms, and LEPUSEAL will prepare a suitable quotation for your project.

9
What warranty and aftersales support does LEPU SEAL provide if a mechanical seal fails?

LEPU SEAL provides professional after-sales support and offers a 1year limited warranty for all supplied mechanical seals.This limited warranty covers only manufacturing defects of our products. It does not cover failures caused by improper installation, off-spec operating conditions, incompatible process media, abrasion, corrosion or manmade damage.

Within the warranty period, if problems occur during operation, our technical team will communicate with you to understand actual working conditions, analyze possible root causes and provide technical support.

Mechanical seal service life is heavily affected by installation quality, equipment status, operating parameters and chemical compatibility with sealed media. Our engineers are available for technical consultation, application analysis and installation guidance to help troubleshoot issues.

If a failure is confirmed to be attributable to LEPU SEAL’s manufacturing defect, we will propose appropriate remedies such as repair or product replacement through mutual discussion.

For overseas customers, we offer continuous remote technical support including installation guidance for pump mechanical seals, cartridge seals and custom sealing solutions.

10
What quality certifications and inspection documents can LEPU SEAL provide?

LEPU SEAL  operates under a strict quality management system and provides mechanical seal products supported by professional inspection procedures and quality documentation. The company has established an ISO 9001 quality management system and maintains a dedicated QC team to monitor product quality throughout production.

Depending on customer requirements, LEPU SEAL  can provide relevant quality documents, including factory inspection reports, material certificates, dimensional inspection reports, certificate of origin, and packing lists. For projects with special requirements, additional third-party testing or inspection services can also be arranged.

Quality control covers key aspects of mechanical seal manufacturing, including raw material verification, seal face performance, component accuracy, and final assembly inspection. This ensures that products such as pump mechanical seals, cartridge seals, dry gas seals, and customized sealing components meet the required performance standards.

With professional quality management and complete documentation support, LEPU SEAL  helps global customers purchase mechanical seals with greater confidence and traceability.

11
Does LEPU SEAL inspect and test mechanical seals before shipment?

Yes. LEPU SEAL  performs comprehensive inspection and testing before every mechanical seal shipment to ensure that products meet customer requirements and operating expectations.

Before delivery, each mechanical seal undergoes standard quality checks, including dimensional inspection, seal face inspection, appearance inspection, and assembly verification. For customized products, cartridge seals, and dry gas seals used in more demanding applications, LEPU SEAL  can provide additional testing and technical verification according to project requirements.

Our quality control process covers the complete manufacturing cycle, from incoming material inspection to production monitoring and final shipment inspection. Inspection records and related documents can also be provided according to customer needs.

For overseas customers, LEPU SEAL  can provide photos, videos, and technical feedback before shipment, allowing customers to confirm product status before delivery.

12
How does LEPU SEAL ensure the machining accuracy and assembly quality of mechanical seals?

LEPU SEAL  maintains strict quality control throughout the entire manufacturing process to ensure the precision, reliability, and sealing performance of every mechanical seal. Since mechanical seals require high accuracy for stable operation, we control key processes including precision machining, seal face grinding, lapping, polishing, component inspection, and final assembly.

Our factory is equipped with advanced production and inspection equipment, including CNC machining centers, grinding equipment, optical flat crystal testers, and dedicated testing facilities for mechanical seal performance evaluation. Critical dimensions such as seal face flatness, surface finish, and assembly tolerances are inspected according to customer drawings and technical requirements.

In addition, LEPU SEAL  has an experienced engineering and QC team with extensive knowledge of sealing applications in industries such as water treatment, chemical processing, food and beverage, energy, and industrial pumps. Every batch is inspected before shipment to ensure consistent product quality.

Guangzhou Lepu Machinery Co., Ltd.


Add:

No. 5, Yunkai Road, Huangpu District, Guangzhou, China

Tel:

+86-020-36158139
+86-020-36158280

E-mail:
mark@lepuseal.com

Fax: +86-020-36158281

Contact Person: Mr. Mark Ao
Whatapps:
+86-18903009893

Contact Us
As a professional mechanical seal manufacturer, Lepu Seals is committed to providing complete mechanical seal solutions. We offer a wide range of sealing solutions for pumps in a variety of applications, including wastewater treatment, oil and gas, power generation, chemical, and other industries. We have provided mechanical seals to over 1,000 customers, with over 150 of them enjoying long-term partnerships. As the most widely used seal in the industry, our warehouse always has a sufficient supply of John Crane mechanical seals, and our capabilities ensure fast delivery.
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